Last updated: April 2026
1. Introduction
Welcome to DSTNCT Clothing (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at dstnctclothing.co.za and make purchases from our online store.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Who We Are
DSTNCT Clothing is an online clothing retailer based in South Africa. For any privacy-related queries, you can contact us at:
- Email: [info@dstnctclothing.co.za]
- Website: dstnctclothing.co.za
3. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Register or create an account
- Place an order
- Subscribe to our newsletter or marketing communications
- Contact us via our website or email
- Participate in promotions or competitions
The types of information we may collect include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party payment gateways — we do not store card details)
- Order history and preferences
- Device and browser information (collected automatically via cookies)
4. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Manage your account
- Respond to customer service enquiries
- Send promotional emails and special offers (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
5. Legal Basis for Processing (POPIA)
We process your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Our lawful grounds for processing include:
- Contractual necessity — to fulfil orders and manage your account
- Legitimate interests — to improve our services and prevent fraud
- Legal obligation — to comply with applicable South African law
- Consent — for marketing communications, which you may withdraw at any time
6. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:
- Payment processors (e.g. PayFast, PayGate, or similar)
- Shipping and courier partners
- Email marketing platforms
- Website hosting and analytics providers
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your cart and preferences
- Analyse website traffic and user behaviour
- Deliver relevant marketing content
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.
9. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at [info@dstnctclothing.co.za].
Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
DSTNCT Clothing Email: [info@dstnctclothing.co.za] Website: dstnctclothing.co.za